Returns & Exchanges

At House of Charizma, we strive to ensure your fashion experience is seamless, offering a flexible return and exchange policy for items in their original condition within 14 days of delivery. We are committed to your satisfaction and will assist you in finding the perfect fit or style if your initial purchase isn't exactly what you envisioned.

Return Process

• 1.
  Initiate a Request

  Log into your account or visit our returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Pack Your Items

  Carefully place the unworn, unwashed garments with all original tags and packaging into the shipping box to ensure they are protected during transit.

• 3.
  Ship to Our Warehouse

  Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location; be sure to keep your tracking receipt for reference.

• 4.
  Quality Check and Refund

  Once our team inspects the returned items, we will process your refund to the original payment method or ship out your exchange within 5-7 business days.