Frequently Asked Questions
Everything you need to know about shopping with House of Charizma
How can I track my order?
Once your order is dispatched, you will receive a confirmation email containing a unique tracking number and a link to the courier's website to monitor your delivery status.
What is your return and exchange policy?
We offer a 7-day return policy for unused items with original tags and packaging. Please note that customized or stitched outfits are not eligible for return unless there is a manufacturing defect.
Do you offer international shipping?
Yes, House of Charizma ships globally. Shipping costs and delivery timelines vary depending on the destination country and are calculated at the checkout page.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard), PayPal, and Cash on Delivery (COD) for select domestic regions.
Are the colors of the products accurate on the website?
We strive to display our products as accurately as possible. However, due to photographic lighting and different screen resolutions, slight variations in color may occur.
Can I cancel my order after it has been placed?
Orders can be canceled within 12 hours of placement. Once the order has been processed or shipped, we are unable to accept cancellations.